Last updated: October 2026

At Tech Online (https://techonline.pro), customer satisfaction is our top priority. We test our products for quality and ensure your tech essentials arrive safely. However, if you experience an issue with your purchase, we provide a transparent, hassle-free checking warranty and return policy.

1. 7-Day Checking Warranty

We provide a 7-day checking warranty on all electronic devices, earbuds, charging adapters, cables, and gadgets, effective from the date you receive your parcel from the courier.

  • If your item arrives defective, non-functional, or damaged, you are eligible for an immediate replacement or exchange.
  • To claim warranty, the item must be reported within 7 calendar days of parcel delivery.

2. Eligibility Criteria for Returns & Exchanges

To be eligible for an exchange or return:

  • The item must be in its original packaging with all included accessories (charging cables, extra ear tips, user manuals, and warranty cards).
  • The product must not show any signs of misuse, scratches, physical impact, burns, or liquid/water damage.
  • Proof of purchase (order number, courier tracking number, or invoice) must be provided.

3. Non-Returnable & Non-Covered Items

The checking warranty does not cover:

  • Physical drops, broken casings, cracked displays, or bent connectors.
  • Liquid/water damage or burning caused by power surges and substandard local sockets.
  • Items tampered with or modified by third-party repair services.
  • Normal wear and tear from regular extended usage.

4. How to Initiate a Return or Exchange

  1. Step 1: Contact Support: Email us at support@techonline.pro or contact our official WhatsApp customer support within 7 days of receiving the package.
  2. Step 2: Share Proof: Share your Order ID along with a short unboxing video or clear photos demonstrating the fault or defect.
  3. Step 3: Verification: Once our technical team verifies the defect, we will provide the return shipping instructions.
  4. Step 4: Dispatch: Ship the parcel back to our fulfillment center using any traceable courier service (e.g., Trax, Leopard, TCS, PostEx).
  5. Step 5: Replacement / Refund: Once the parcel is received and inspected (typically within 24–48 hours), your replacement will be dispatched immediately, or your refund will be processed.

5. Refunds

  • Cash on Delivery (COD) Orders: Refunds will be transferred directly to your JazzCash, EasyPaisa, or Pakistani Bank Account within 2 to 3 business days after inspection.
  • Direct Bank Transfer Orders: The refund will be credited back to your original bank account within 3 to 5 business days.
  • Original shipping charges are non-refundable unless the return is due to a shipping error by Tech Online.

6. Need Help?

If you have questions about returns, exchanges, or warranty status, our support team is ready to assist you: